EXIS consolidates skills and experience in providing high-quality consulting services. Thus, our Business Experts are successfully delivering demanding projects in the area of Informations and Communications Technologies consulting. In detail, we have provided consulting services in the area of project management, systems configuration and integration, system architecture evaluation, RfP implementation, system selection, business and operational processes evaluation and re-design, etc.

• Business & Operation Support systems (BSS & OSS)
  • CRM / Customer Care & Service / Call Centres
  • Billing / Reconciliation / Collections / Credit & Cost Control
  • Order Management
  • Mediation / Provisioning
  • Network Inventory / Assets Management
  • Network Planning / Monitoring / Management
• Project Management
• Business Process Re-engineering
• I.T. & Network Solutions RfI / RfP / Selection / Integration
• Decision Support / Business Intelligence
• Revenue Assurance / Fraud Management
• Performance optimisation and resource management in mobile telephony networks
• Quality assurance and service efficiency in data networks
• New product / service automation
• Integrated solutions including selection & deployment of telecommunications platforms
• Consulting / tuning / development on Oracle technologies

An indicative list of our most significant successfully delivered projects in the above areas is presented below:

• WIND HELLAS S.A.: Consulting and support in order to improve customer experience and operationsl efficiency.
• AIRCOM International S.r.l.: Vodafone Greece Access Network (GSM) Quality Assessment.
• WIND HELLAS S.A.: Consulting and support for the gathering of technical and business requirements, preparation of technical specifications, release of a Request for Proposal (RfP), evaluation of vendors’ proposals and solution selection for a new Network Performance management system.
• WIND HELLAS S.A.: Consulting and support for the gathering of technical and business requirements, preparation of technical specifications, release of a Request for Proposal (RfP), evaluation of vendors’ proposals and solution selection for a new Network Inventory management system.
• WIND HELLAS S.A.: Consulting services on KPIs / KQIs definition, Customer Service department re-organization and Universal Agent model implementation.
• HELLAS ONLINE S.A.: Consulting services on Siebel CRM configuration.
• HELLAS ONLINE S.A.: Data cleansing and migration services on Siebel CRM.
• HELLAS ONLINE S.A.: BPR services for the Business Improvement department.
• UNILEVER S.A.: Configuration and tuning services on Oracle technologies and products.
• TELEDOME S.A.: Complete BPR of the enterprise.
• COSMOTELCO S.A.: Consulting services and requirements study of I.T. Systems BSS/OSS in the context of a proposal preparation for the competition “Development broadband in the Greek District Areas”.
• COSMOTELCO S.A.: Consulting services for support on a Request for Proposal procedure for the selection of a new Billing system.
• VIVODI TELECOM S.A.: Specifications design for a trouble ticketing system.
• LANNET COMMUNICATIONS S.A.: Consulting and technical support for the replacement, installation and integration of a new Billing System.
• EXODUS S.A.: Configuration and tuning services on Oracle technologies and products.
• COMPUTER SOLUTIONS S.A.: Configuration and tuning services on Oracle technologies and products.
• PROASTIAKOS S.A.: Consulting services for the implementation of an integrated informations system.
• A.C.C.I. (Athens Chamber of Commerce and Industry): Consulting and technical assistance for preparing an application for funding the project “e-MME portal” in the framework of the “Information Society” Operational Programme.